Return & Cancellation
At W&D we take huge pride in providing well researched & high quality products to our customers. It is very rare that you will return any of products still we provide our customers with a hassle free cancellation & refund.
You can ask for a refund in case you receive a damaged product or a different product which you have not ordered.
For any other unique or exceptional reason which may prove valid, we’ll gladly take it back within 15 days from the date of delivery. The validity of the unique or exceptional cases of discrepancy will be decided by the company only. If deemed invalid or unreasonable, returns would not be initiated. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
Get in touch with us: Please get in touch with our customer support on firstname.lastname@example.org or call us on +91-11-43715213 within 15 days of receipt of the product and inform about the return. Once your return is accepted, you will be provide a SRN number. Once the number is there with you, you can send the product back to our warehouse.
Cancellation by customer: In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. The processing of an order typically takes 1 – 2 days from the time of order confirmation. The company has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by the company and accept company’s decision regarding the cancellation.
Non Delivery Cancellation Policy : We deliver 99% of the orders within the promised schedule date but in rare circumstance if your item is facing any delays in delivery, we will ensure you are updated about the delay on a timely basis through call, sms and email. You can cancel the order if it has been delayed beyond the time specified by you while placing the order and we’ll initiate a refund.
Refund processing: For card payments, the refund will be processed back to the same card from where the payment was done. For cash/cheque payments, the refund will be done through a cheque. Cheque will only be made in favour of the “customer name” mentioned against the order. In case of any other mode of payment, a reverse bank transfer can be initiated by us as well for refunds.